Caledonian Consumer Finance

promoting service excellence and trust

Complaints Procedure

At Caledonian Consumer Finance each of our customers is important to us, and we believe our customers have the right to a fair, swift and courteous service at all times. We will endeavor to deal with complaints promptly, effectively and in a positive manner.

You can contact us in a variety of ways:

In Writing: Caledonian Consumer Finance Ltd, Suite 3/1, Skypark 3, 14 Elliot Place, Glasgow, G3 8EP
By E-mail:
By Telephone: 03330 014 536

1) We will aim to acknowledge your complaint within 5 working days of receipt of the complaint.

2) We will investigate your complaint and endeavor to send a final response within 4 weeks of receipt of the complaint. If we are unable to provide a final response within this time we will send an update.

3) We always aim to send a final response within 8 weeks of receipt of your complaint. In exceptional circumstances if we are unable to send a final response within this timeframe, we will write to you explaining why and confirm when we are likely to send a final response.

4) If more than 8 weeks from the date of your complaint has passed and a final response hasnít been issued or you are dissatisfied with the final response, you should write to:

Financial Ombudsman Service (FOS)
Exchange Tower
E14 9SR

Customers should refer the complaint to the Financial Ombudsman within 6 months of the date on the final response.

Request more information

If you would like to receive more information on the products and services which Caledonian Consumer Finance can offer please either click the button below to send us an email

... or call the Client Management team on 03330 144 561 and allow us the opportunity to tailor our products and services to your unique requirements.